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Frequently Asked Questions

Our service provides ISPs with a fully managed streaming video platform that can be resold to broadband customers without the complexity of operating a traditional video system.

Providers pay a flat fee of $15 per month per video subscriber, plus the actual DMA programming costs associated with their market. There are no hidden fees or minimum subscriber requirements.

No. Whether you have one video subscriber or one thousand, the service scales with your business.

Customers can stream content using popular devices including Amazon Fire TV Stick, Roku, and Apple TV.

Innovative Systems
• 5045W*
• 5041W*

Roku
• Ultra 4800
• Ultra 4670
• Express 4K+ 3941

Amazon Fire TV
• Fire TV Stick 4K Max 2nd Gen 2023 AFTKRT (K3R6AT)
• Fire TV Stick 4K Max 1st Gen 2021 AFTKA (K2R2TE)
• Fire TV Stick 4K Max 2nd Gen 2023 AFTKM (M3N6RA)

Apple TV
• HD Gen 4 (A1625)
• 4K Gen 3 (A2843)
• 4K Gen 3 (A2737)

*STBs with HLS support

No. Customers use their own compatible streaming devices, eliminating the need for set-top boxes, remotes, or inventory management.

Customers simply download the NICP streaming app to their supported device and log in using credentials provided after signup.

Yes. Cloud-based DVR service is included, allowing customers to record content without worrying about failed hard drives or lost recordings.

Lookback TV allows customers to watch programming that aired within the previous 24 hours, helping them catch shows they may have missed.

We handle all backend video infrastructure, hardware management, maintenance, upgrades, and monitoring so your company does not have to.

Our team manages all content agreements, including negotiations, renewals, compliance, and annual contract reviews.

No. DMA programming costs are passed through transparently with no markup.

Yes. You control your customer pricing by adding your desired margin to the DMA programming costs and the $15 monthly service fee.

Your company bills customers directly as part of your existing broadband and service billing process.

Yes. Customers must be broadband subscribers of your company to qualify for the service.

Your team provides first-level customer support, similar to helping a customer troubleshoot a streaming device today. If additional assistance is needed, your staff has access to our tier 2 support team.

No. Customers can self-install the service by downloading the app and logging in, eliminating costly truck rolls.

The flat fee includes hardware management, backend services, content contract administration, platform maintenance, upgrades, monitoring, and tier 2 support.

No. Providers avoid capital expenditures related to video headend equipment, set-top boxes, infrastructure upgrades, and inventory management.

Our fully managed model reduces technical complexity, eliminates equipment maintenance responsibilities, streamlines billing, and minimizes administrative overhead.

Offering a modern streaming video solution allows providers to strengthen customer relationships, increase service retention, and compete more effectively against outside streaming and broadband competitors.

Yes. The service is designed to scale easily as your subscriber count increases without requiring additional infrastructure investments.

The predictable flat-fee structure improves budgeting, reduces operational risk, eliminates surprise expenses, and creates better financial visibility for your business.

Managing a traditional video service often requires significant investments in equipment, technical expertise, compliance, and ongoing maintenance. Our managed solution removes those burdens while still allowing providers to offer a competitive video product to their customers.

Unlike traditional cable systems that rely on expensive infrastructure and set-top boxes, this streaming-based solution uses customer-owned devices and cloud-based services for greater flexibility and lower operational costs.